Orders & Returns
When is my order shipped?
Please allow up to 5 business days for your order to be shipped, based on available stock.
* Our stock is made in small quantities to reduce waste and limited quantities are available because we use end of production run leathers to promote a circular economy.
During your checkout, we will inform you of the estimated time required for delivery, based on the form of delivery selected and the shipping destination.
Bags must be returned in their original, unused condition within 30 days of delivery, make sure to keep all labels attached. We cannot process refunds for bags that were used - if you have a question about the condition of your return, please email us at firstname.lastname@example.org.
Returns are on us
We offer free returns. Please email us at email@example.com for a return shipping label and instructions.
Cancel your order
Please contact us within 1 hour of your order placement to cancel your order. You can write us an e-mail at firstname.lastname@example.org.
Refunds will be processed via the payment method used to make the purchase. A refund can only be sent in the original payment method. If you no longer have access to that payment method, you will need to contact your bank or agency for the original payment method to claim the funds after the refund is sent. Please allow 3-5 business days for the amount to be issued back to you.